SAN JOSE, CA — Rick Valentine has joined the executive leadership team at Quantum Corp. (www.quantum.com) as the company’s senior vice president & chief customer officer. The customer experience veteran will focus on ensuring that Quantum’s services and support organization continues to deliver an outstanding customer experience as the company transforms into a as-a-service provider for unstructured data management, analytics and storage. Valentine brings more than 35 years of experience in advocating for customers and transforming teams to deliver great customer outcomes at global technology companies.
Prior to Quantum, he served as chief customer officer for Silver Peak Systems, a global leader in SD-WAN technology, where his work in improving the overall customer experience was instrumental in Hewlett Packard Enterprise’s $925 million acquisition of Silver Peak in 2020. He was also chief customer officer at Symantec Inc./Veritas Software, leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and more than 15 languages, including a team of 1,800 worldwide associates.
“Quantum has a 40-year legacy of delivering an unrivaled customer experience, demonstrated by our industry-leading net promoter scores,” explains Jamie Lerner, president and CEO at Quantum. “As we advance on our goal to be a leader in video and unstructured data solutions, Rick’s deep expertise in SaaS transformation and customer experience will ensure that the Quantum customer experience remains second to none.”
“As Quantum transitions to software-defined architectures, and a subscription and as-a-service business, my priority will be building a services organization that can support the customer experience in this new model,” adds Valentine.